RETURN, EXCHANGE & REFUND POLICY

Effective Date: September 30, 2026
Last Updated: September 30, 2026

At dpoe, we want you to feel confident about what you purchase and about the experience that comes with it.

We understand that sometimes the fit isn't right, a different size is needed, or a purchase simply doesn't work out as expected. This Return, Exchange & Refund Policy explains what qualifies for return or exchange and what you can expect from us throughout the process.

Please review this policy before submitting a return or exchange request.

30-DAY RETURN POLICY

Eligible merchandise may be returned within 30 days of confirmed delivery.

To qualify for a return, merchandise must be:

• unworn;

• unused;

• unwashed;

• unaltered;

• free from stains, odors, pet hair, deodorant, makeup, or other signs of wear;

• returned with original tags attached when applicable;

• returned with original packaging when applicable; and

• in a condition suitable for resale.

The 30-day return period begins on the date tracking information confirms that the order was delivered.

Return requests submitted after the 30-day period may be declined.

dpoe reserves the right to inspect returned merchandise and determine whether it meets the requirements of this policy.

EXCHANGES

Sometimes you just need a different fit.

Eligible products may be exchanged for another available size or color within 30 days of confirmed delivery, subject to inventory availability.

Exchange merchandise must meet the same condition requirements as returned merchandise: unworn, unused, unwashed, unaltered, and in original resalable condition with applicable tags and packaging.

Because some dpoe products are produced or released in limited quantities, we cannot guarantee that a requested replacement size, color, or product will remain available.

An item is not reserved for an exchange until the exchange request has been reviewed and processed.

If the requested replacement is unavailable, we may offer another available option or process the eligible merchandise as a return instead.

Price differences may apply when exchanging for a different product.

FINAL SALE & NON-RETURNABLE ITEMS

Some purchases are FINAL SALE and cannot be returned or exchanged except where required by law or when an item arrives damaged, defective, or incorrect.

Final Sale or non-returnable merchandise includes:

• products specifically marked FINAL SALE;

• clearance merchandise identified as Final Sale;

• gift cards;

• personalized or customized products;

• merchandise that has been worn, washed, used, altered, or damaged after delivery;

• merchandise missing required original tags or packaging;

• products showing stains, odors, deodorant, makeup, pet hair, excessive handling, or other signs of wear;

• socks that have been worn or removed from sealed or protective retail packaging where hygiene considerations prevent resale; and

• any other product specifically identified as non-returnable on its product page or at checkout.

Items purchased using a promotional code are not automatically Final Sale unless the product or promotion specifically states otherwise.

For hygiene and quality-control purposes, dpoe reserves the right to refuse merchandise that cannot reasonably be resold as new.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If we made a mistake, we want the opportunity to make it right.

If your order arrives damaged, contains a manufacturing defect, or you receive an item different from what you ordered, please contact dpoe as soon as reasonably possible after delivery.

Please include:

• your name;

• order number;

• a description of the issue; and

• clear photographs showing the product and the problem.

Additional photographs or information may be requested when necessary to evaluate the issue.

Please do not discard, alter, wash, wear, or attempt to repair the affected merchandise while your claim is being reviewed.

If we determine that an item arrived damaged, defective, or incorrect, dpoe will cover the reasonable cost of return shipping when a return is required and will provide an appropriate resolution, which may include replacement, exchange, refund, or another remedy as appropriate under the circumstances and applicable law.

Normal wear and tear, accidental damage, misuse, improper care, or damage occurring after delivery is not considered a manufacturing defect.

RETURN SHIPPING

For standard returns and exchanges that are not the result of a dpoe error, defect, or shipping-related product damage, the customer is responsible for return shipping costs.

Return shipping costs are non-refundable.

Customers are responsible for securely packaging returned merchandise and following the return instructions provided by dpoe.

We strongly recommend using a trackable shipping method for any return shipment.

dpoe is not responsible for return packages that are lost, misdirected, or damaged before they are received by us when the customer arranged the return shipment.

If the return is required because dpoe sent an incorrect item or an eligible product arrived damaged or defective, dpoe will provide or reimburse reasonable return shipping as appropriate.

ORIGINAL SHIPPING CHARGES

Original shipping charges are non-refundable.

When an eligible return is approved, the refund applies to the eligible returned merchandise and applicable taxes, but does not include the original shipping charge.

An exception may be made when the return results from an error by dpoe or an eligible product arrived damaged, defective, or incorrect.

Any promotional or free-shipping benefit associated with the original order does not have a separate cash value and cannot be refunded.

HOW TO START A RETURN OR EXCHANGE

Before sending merchandise back, please contact dpoe through the Contact Us section of dpoeofficial.com and identify your request as a Return Request or Exchange Request.

Please provide:

• your name;

• order number;

• email address associated with the order;

• item you would like to return or exchange;

• reason for the request; and

• requested replacement size or color, if applicable.

If the request involves damage, a defect, or an incorrect item, please include photographs.

Once your request has been reviewed, we will provide applicable return instructions.

Do not send merchandise back without first following the return instructions provided by dpoe.

Unauthorized returns, returns sent to an incorrect location, or packages sent without sufficient identifying information may be delayed or refused.

RETURN INSPECTION

Receiving a returned package does not automatically mean that the return has been approved.

All returned merchandise is subject to inspection.

If a returned product does not meet this policy—for example, if it has been worn, washed, altered, damaged, stained, contains odors, is missing required tags, or otherwise cannot reasonably be resold as new—we reserve the right to deny the return or exchange.

If a return is denied after inspection, we will communicate the determination to the customer.

Merchandise that does not qualify for a return may be subject to being sent back to the customer at the customer's expense where appropriate.

REFUNDS

Once an eligible return has been received, inspected, and approved, a refund will be issued to the original payment method whenever reasonably possible.

Refund processing times can vary depending on the payment provider or financial institution.

After dpoe processes an approved refund, additional time may be required for the credit to appear on your account. That portion of the processing timeline is controlled by your bank, card issuer, or payment provider.

Original shipping charges and customer-paid return shipping costs are non-refundable except as specifically provided in this policy.

PROMOTIONAL PURCHASES

Unless otherwise stated, merchandise purchased with a promotional or discount code may still qualify for return or exchange under this policy.

Any refund will be based on the actual amount paid for the returned merchandise after discounts, plus any refundable applicable taxes.

Discounts have no separate cash value.

If a promotion includes specific return conditions, bundle requirements, free products, or other special terms, those terms may affect the amount of an available refund.

BUNDLES, SETS & MULTI-ITEM PROMOTIONS

Products sold as a bundle or set may be subject to additional return requirements.

When a discount or promotional price was based on purchasing multiple products together, returning only part of the qualifying purchase may affect the promotional pricing or refund amount.

Where applicable, the refund may be recalculated based on the products retained and the terms of the original promotion.

Any applicable conditions will be evaluated based on the promotion in effect when the order was placed.

GIFT CARDS

Gift cards are Final Sale and cannot be returned, refunded, or redeemed for cash except where required by law.

If merchandise purchased using a gift card qualifies for a refund, the applicable amount may be returned to the original gift card or another appropriate form of store credit, subject to the payment method used and applicable law.

LIMITED RELEASES & SOLD-OUT PRODUCTS

Some dpoe products may be released in limited quantities.

If an item requested for exchange becomes sold out or unavailable, dpoe cannot guarantee a replacement.

When an eligible exchange cannot be completed because inventory is unavailable, we may offer an available alternative or process the merchandise as an eligible return.

Purchasing an item does not guarantee future availability of the same product, size, or color.

ORDER CANCELLATIONS & CHANGES

We work to process orders efficiently.

Because order processing may begin shortly after an order is submitted, we cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to request a change or cancellation, contact us as soon as possible.

If the order has already entered fulfillment or shipped, it may need to be handled under the standard return or exchange process after delivery.

REFUSED & UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to dpoe because an address was incorrect or incomplete, delivery was refused, or the carrier was unable to complete delivery for reasons outside dpoe's control, additional shipping charges may apply if the customer requests reshipment.

Any refund available for an eligible returned order will generally exclude original shipping charges and other non-refundable carrier costs, except where otherwise required by law.

ABUSE OF THE RETURN POLICY

Our return policy exists to provide customers with a fair and dependable shopping experience.

dpoe reserves the right to refuse or limit returns, exchanges, or refunds when we reasonably determine that activity demonstrates fraud, excessive or abusive return behavior, manipulation of promotions, wardrobing, unauthorized resale activity, or other misuse of this policy.

Any restriction will be applied consistent with applicable law.

PURCHASES FROM THIRD PARTIES

This policy applies to eligible products purchased directly through dpoeofficial.com unless otherwise stated.

If you purchase a dpoe product from an authorized retailer, event vendor, marketplace, or other third party, the return and exchange policy of that seller may apply.

Please contact the original seller regarding returns or exchanges for purchases not made directly through dpoeofficial.com.

CONSUMER RIGHTS

Nothing in this Return, Exchange & Refund Policy is intended to limit or waive rights or remedies that cannot lawfully be limited or waived under applicable consumer-protection law.

Where applicable law provides greater rights than this policy, those legal requirements will apply.

POLICY CHANGES

We may update this Return, Exchange & Refund Policy as our products, operations, or customer-service practices evolve.

Any revised policy will be posted on dpoeofficial.com with an updated Last Updated date.

Unless otherwise required by law, a return or exchange will generally be evaluated under the policy applicable to the purchase when the order was placed.

CONTACT US

Have a question about a return or exchange?

For faster assistance, please include your name, order number, email address associated with the purchase, and a brief description of your request.

DOGPHRESH LLC
dpoe
United States

dpoe — THE IDEA THAT ANYTHING IS POSSIBLE.
LIVELMTLESS.